Question 1

Do I need an Amazon Seller account to use Launch Fast?

Accepted Answer

No, you can use Launch Fast for product research without an active seller account. However, you'll need one to act on the products you discover.

Question 2

Which Amazon marketplaces does Launch Fast support?

Accepted Answer

Currently, we support Amazon US. Additional marketplaces are planned for future releases.

Question 3

How often is data updated?

Accepted Answer

Market data and product metrics are updated daily. Some metrics like BSR are tracked more frequently for products in your Rank Tracker.

Question 4

How accurate are the sales estimates?

Accepted Answer

Our sales estimates use proprietary algorithms analyzing BSR, category data, and historical patterns. While estimates are directional and helpful for comparison, actual sales may vary.

Question 5

Can I export my research data?

Accepted Answer

Yes, most features support CSV and PDF exports. Look for export buttons in Product Explorer, Supplier Research, PPC Research, and other tools.

Question 6

What's the difference between Market Research and Product Explorer?

Accepted Answer

Market Research helps you discover product opportunities across categories. Product Explorer lets you analyze individual products in detail with historical data and trends.

Question 7

Why has market grade changed since the last time I analyze this market?

Accepted Answer

Our system continuously monitors market conditions and our algorithm is regularly updated, so the grade assigned to a specific market can change over time as new data becomes available. If you notice a market grade change that you believe is in error, please get in touch with support via a support ticket or on Discord.

Question 8

Does the extension work on all Amazon pages?

Accepted Answer

The extension works on Amazon search result pages, with planned integration for product detail pages. Some specialized Amazon pages may not display extension data.

Question 9

Why isn't the extension showing data?

Accepted Answer

Make sure you're logged into Launch Fast in the Chrome Extension and have an active subscription.

Question 10

Can I change my plan later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time from your account settings. Changes take effect at the start of your next billing cycle.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe.

Question 12

I'm a LegacyX Student but I don't see student pricing when I try to sign up. What should I do?

Accepted Answer

Please get in touch with support and we'll get you sorted with the correct student pricing.

Question 13

I'm having billing issues. What should I do?

Accepted Answer

If you encounter any billing issues, please contact support through a support ticket or on Discord. Our team will help resolve the issue promptly.

Question 14

I'm having trouble signing in. What should I do?

Accepted Answer

Try clearing your browser cookies, refreshing the page, and signing in again. To clear cookies: open your browser settings, go to Privacy/Security, find Cookies and site data, then clear cookies for Launch Fast. After clearing, refresh the page and try signing in again.

Question 15

I'm having trouble signing up. What should I do?

Accepted Answer

If you're experiencing issues during sign-up, please contact support via a support ticket or on Discord. Our team will assist you with the registration process.

Question 16

How do I get help?

Accepted Answer

Join our Discord Community for quick answers, or submit a support ticket through the app for account-specific issues.

Question 17

What are your support hours?

Accepted Answer

Our team monitors support channels during US business hours (9 AM - 6 PM EST, Monday-Friday). Community support is available 24/7 on Discord.

Frequently Asked Questions

Getting Started

Features & Data

Chrome Extension

Billing & Account

Support

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